General Camera Use

 The following cameras have issues when opened in any browser other than Internet Explorer versions 6, 7, or 8.

• Large Dog Room Side

• Large Dog Room Back

• Small Dog Room Front

• Small Dog Room Back

• Suite Camera #1

• Suite Camera #2

• Suite Camera #3

Also, these cameras will not give a picture if you have Microsoft Silverlight installed on your machine.

To check if you have Microsoft Silverlight installed you can do the following …

Windows 2000 / XP

• Click Start button

• Click Control Panel

• Open Add/Remove Programs

• Scroll down the list and look for ‘Microsoft Silverlight’

  • If you have it installed, click on the program and then click the ‘Remove’ button

    • Follow the steps for removing the software

  • If it is not listed, you should be fine

• Done

 Windows Vista / 7

• Click the Start button

• Control Panel

• Click on ‘Uninstall Programs’ beneath the Programs category

• Scroll down the list and look for ‘Microsoft Silverlight’

  • If you have it installed, click on the program and then click ‘Uninstall’ above

    • Finish the uninstall process

  • If it is not listed, you should be fine

• Done

The following cameras are newer and work in both Firefox and Internet Explorer.

• Large Dog Room Front

• Suite Cameras #4 - #7

To view video on these cameras, click either the [View Video|ActiveX] or [View Video|Java] buttons on the top of the web page.

Firefox can only use the [View Video|Java] option and will require the Java Runtime Environment plugin. Firefox will tell you if it needs this plugin installed.

• Click the ‘Install Missing plugin’ button

• In the next window, click ‘Install Plugin’ button

• After the plugin finishes the install you will need to close Firefox and reopen it

• Done

*Any problems with the plugin visit here … http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Installing_or_updating_Java … they have instructions on dealing with Java plugin issues.*

Internet Explorer can use either view. Make sure to install the plugin for either ActiveX or Java when the drop-down popup appears. It will show up as a yellow bar beneath the address bar in Internet Explorer.